suggestive sell script and I felt a mixture of pity and annoyance that lingered for awhile. Script went like this:
Would you like an awards card? It saves you money.
-No thank you.
You could save 8 dollars.
-No, not today, but thanks.
You could get a coupon for an e-reader at half price.
-No thank you. I'm going to pass on that.
Well, here's your receipt, and it has a coupon on it for a 10 dollar cheesecake. You can get it over at the cafe.
-Oh geez, I really don't need a cheese cake right now, but thanks.
Oh, no worries, you can't get it today. You have to order the cheesecake today, and you can pick it up in 48 hours.
-Okay, well, thanks. Thanks again.
If you order that cheesecake, I promise to eat half of it for you. (laughing oddly)
-Well, thanks, I'll keep that in mind. Appreciate it.
I find these exchanges irksome. I already spent way more money than I should have and I already feel anxiety around that. Now I have to parry with you about spending more money on stuff I don't want or need, like cheesecakes. But then I remember my days at Taco Bell and I try to feel solidarity with the suggesters. At the bell, if we didn't suggestive sell, we got yelled at by the manager. I would ask about every 10th customer, "Would you like another taco?" And the customer would look at me like I was insane. I think one time in 8 months someone said, "Yeah, okay." I was shocked. I don't think suggestive sell works that great. But I could be wrong. A new thing that's been happening to me lately is cashiers give me their name and a web site and ask me to get on line to review their service quality. I'm never going to do that. Who would? When I'm on the internet, I don't want to be helping others. I know that's not super kind, but I fear that if I help them, I'm going to get tangled up in a new corporate game somehow.